What is NPS?

NPS (Net Promoter Score) is a customer loyalty metric that measures the likelihood of customers recommending a company's products or services to others. It is calculated by asking customers a simple question on a scale of 0 to 10: "How likely are you to recommend our company/product/service to a friend or colleague?" Based on their response, customers are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. A higher NPS indicates greater customer loyalty and satisfaction.
NPS (Net Promoter Score) is a customer loyalty metric that measures the likelihood of customers recommending a company's products or services to others. It is calculated by asking customers a simple question on a scale of 0 to 10: "How likely are you to recommend our company/product/service to a friend or colleague?" Based on their response, customers are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. A higher NPS indicates greater customer loyalty and satisfaction NPS, short for Net Promoter Score, is a measurement of customer loyalty that gauges how likely customers are to recommend a company's products or services to others. It's calculated by asking customers to rate their likelihood to recommend on a scale of 0 to 10. Customers are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is determined by subtracting the percentage of Detractors from the percentage of Promoters. A higher NPS signifies greater customer loyalty and satisfaction. NPS, short for Net Promoter Score, is a measurement of customer loyalty that gauges how likely customers are to recommend a company's products or services to others. It's calculated by asking customers to rate their likelihood to recommend on a scale of 0 to 10. Customers are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is determined by subtracting the percentage of Detractors from the percentage of Promoters. A higher NPS signifies greater customer loyalty and satisfaction. NPS, or Net Promoter Score, is a customer loyalty metric that measures how likely customers are to recommend a company's products or services to others. It's calculated by asking customers to rate their likelihood to recommend on a scale of 0 to 10, and customers are categorized as Promoters (score 9-10), Passives (score 7-8), or Detractors (score 0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. A higher NPS indicates greater customer loyalty and satisfaction.